• forumWhat is Shuriken Live?

    This service aims to help users creating Facebook LIVE streaming in a super easy and reliable way. You will be able to choose from different kind of streaming templates. Basically, with this service we want to create a new way of interaction with your users, no matter what you do. LIVE videos can have tons of different way to interact in real time with a user.

  • forumWhat are Plugins?

    A plugin is a feature that we provide to create LIVEs on social media platforms. Each plugin has specific characteristics, functionality and will create a unique experience for your users.

  • forumWhat are Templates?

    Each plugin for creating live videos has many templates. Each template has a pre-structued body and look. Based on the template, our users can customize its body, text and content in it by uploading images, videos. It enables users to use template according to their neeed.

    Templates are categorized in two different categories i.e Premium Templates and Non-Premium Templates.

    Non-Premium Templates are free to use by all our users where as Premium Templates can be used only by users having premium membership.

  • forumDo I need a Facebook Page?

    Yes, currently our LIVE Streaming are studied for Facebook Pages, and not Personal Profiles or Groups, nor other socials.

    The flexibility of our structure will let us create LIVEs also on channels such as YouTube or Instagram. Currently this feature is available only on custom projects and not to everyone. All our public plugins are studied to perfectly integrate with Facebook Pages and its users.

  • forumHow can I stream for more than 1 hour?

    For testing and getting familiar with our tool, we allow our users to try our app with maximum duration of LIVE as 1 hour.
    If you want to stream for more than one hour, you can purchase any of our packages and become a premium member. You can find more about it on our Pricing Page.

  • forumDoes Live have a delay?

    Like all streaming providers, Facebook introduce a delay to prevent small interruptions on you users' devices. Our Streaming servers stream directly to Facebook, that will then stream to your users' devices. Facebook servers will keep a cache of at least 10 seconds, this means, on average, that the final device will experiment a delay of about 10-15 seconds. This value can increase on very slow connections.

  • forumHow can I publish on one of my Pages?

    Once you have selected a plugin and template of your choice, you'll be able to publish in just one step. You just have to give us following details regarding your live post :

    Title : This is the title of the streaming inside your streaming list.

    Caption : The message inside the Facebook Post, that all your users will see. Caption will have credits of our site if user doesn't have our membership.

    Duration : For how long your post will be LIVE.

    Schedule Live : You can also decide if you want to publish a post in a future time/date. Make sure to select time zone and time carefully.

    Page : Page on which you want to publish LIVE.

    Images/Videos : Content required to adjust template according to your need.

  • forumCan I publish on a page which is not mine?

    Yes. You can publish on a page which is not owned by you but you have to be atleast an editor of that page. Basically the rule is simple: Where you can publish on Facebook is where you can publish with Shuriken Live.

  • forumCan my Facebook profile be removed from a Page after scheduling a LIVE?

    Sometime happens that you are temporally added as admin of a page to create a content, then removed from that role. If you this you can be in this situation, pay attention to what follows :

    lensIf you are removed from that role before LIVE starts, the LIVE will never start as request to start a LIVE will be declined by Facebook.

    lensIf you are removed from the page while LIVE is still active, Facebook will stop that LIVE for you. This is due to a security reason.

    The rule you need to follow is basically the following: if you plan a LIVE, make sure you have the same role inside the page till the LIVE is ended. If you don't do this, the LIVE won't be published or will be stopped by Facebook before it can ends.

  • forumCan you track shares of the LIVE?

    We can track what happens only in the original posts. All the shares cannot be tracked by us. This for different reasons :

    lensFacebook API Rate Limits : we cannot make infinite calls to Facebook

    lensWe cannot get all the shares of a post because of privacy reasons of different groups and pages.

    lensUsers will see a shared post with "100 likes" and then on the LIVE they will see "2000 likes" that are the likes taken from the original post. This will produce a bad user experience.

  • forumHow long can be a Live Event on Facebook?

    A Facebook Live Event can be as long as you wish: from 1 minute to hundreds of hours. Just remember that, if your LIVE is longer than 4 hours, when it ends Facebook won't keep it as a video. If it's less than 4 hours long, it will be saved by Facebook as a Video. We offer LIVEs of maximum 8 hours duration in ultimate package.

  • forumWhat are Plugins?

    A plugin is a feature that we provide to create LIVEs on social media platforms. Each plugin has specific characteristics, functionality and will create a unique experience for your users.

  • forumHow can I stop a LIVE?

    Even though you can stop the Streaming directly on Facebook, to avoid wastage of our resources, we strongly recommend you to stop the event through our panel, simply clicking on “END VIDEO” button from your dashboard's 'My Posts' section.

  • forumHow can I create a LIVE?

    Once you have selected a plugin and template of your choice, you'll be able to publish in just one step. You just have to give us following details regarding your live post :

    Title : This is the title of the streaming inside your streaming list.

    Caption : The message inside the Facebook Post, that all your users will see. Caption will have credits of our site if user doesn't have our membership.

    Duration : For how long your post will be LIVE.

    Schedule Live : You can also decide if you want to publish a post in a future time/date. Make sure to select time zone and time carefully.

    Page : Page on which you want to publish LIVE.

    Images/Videos : Content required to adjust template according to your need.

  • forumHow can I schedule a LIVE?

    While you're publishing, if you don't want to post your LIVE immediately on Facebook, you can set a Date and Time of when we have to publish on behalf of you.
    Currently we have few restrictions with that. When you decide to schedule, as we have limited number of servers and if all our servers would be busy at your scheduled time, then your post will be published as soon as a server will be available.

  • forumWill I have a report for each Live?

    Sure! At the start of the Live Event you’ll get an image that is the start frame of the LIVE. We also give you a direct link of your live which you can use to share your LIVE post.
    If your LIVE was shorter than 4 hours, users will still be able to see the Post. If it was longer, Facebook removes the video automatically but still you'll be able to see the first frame of your post.

  • forumMy LIVE wasn't launched, what should I do?

    If due to some technical reasons, the procedure of "Starting" your LIVE Streaming froze, please go to your Dashboard and select the LIVE that froze and end that video as soon as possible and then try to post again from the start.
    If you need more information regarding the possible cause of failure, please contact our support center and provide all the relevant details of your LIVE.

  • warningLIVE Unexpectedly Terminated

    If your live video ends unexpectedly, there can be following possible reasons :

    Use of Copyrighted Content Without Permission : If you use copyrighted images or audio without permission of the owner in your LIVE, then Facebook may end your live from their end because of their legal policices. We strongly discourage use of such content in your LIVEs because this may lead to deactivation of your page/account.

    LIVE unpublished/deleted from page : If other admin/editor of page deletes or unpublishes the post from page or by any means, your post get removed from Facebook, then your video will end unexpectedly.

    Due to Network Issues : In very rare cases, due to weak network strength on server side, network connection with facebook may break causing LIVE to end unexpectedly. You'll get to know about this from the status of your post. We are terribly sorry. We suggest you to start again with a new LIVE.

  • forumWhich package should I choose?

    Answer to this question soley depends on the use case and your personal choice. Each package offer different limits for various features like live duration, limit on simultaneous live etc. Choose the one which suits best to your requirements.

  • forumHow to buy premium membership?

    To become a premium member of our site, you must purchase one of the packages that we offer. Visit to Pricing page and choose the package of your choice and complete the payment procedure.

  • forumHow can I pay?

    You can choose any of the various options that Instamojo Payment Gateway provides like Debit/Credit Card, Internet Banking etc and you can easily use that to complete your purchase in just 2 steps.

    You don't need to have an account with Instamojo to use the gateway. Just fill in the details and complete all the steps. After succesfull payment, your account will be upgraded automatically and you'll receive an invoice for your payment from Instamojo.

  • forumHow much time will it take after payment to upgrade my account?

    We update your account after your purchase as soon as we get a confirmation fom Instamojo of successful transaction. It generally takes few seconds after payment to upgrade your account.

  • forumI have completed payment but my account is not yet upgraded?

    If this is the case, then do not panic. Please contact our customer support as soon as possible or send a mail to support@shurikenlive.com. We'll try our best to help you.